What this policy covers
This Privacy Policy applies to information collected through the Fresh Start Residential Cleaning website, quote requests, direct calls or emails, and any text-message program Fresh Start may offer.
Fresh Start uses the information you provide to answer questions, prepare estimates, schedule service, manage client communication, and operate the business responsibly.
Information we may collect
- Contact details such as your name, phone number, email address, and preferred way to reach you
- Home and service details you choose to share, including size, bathrooms, bedrooms, pets, timing, and cleaning priorities
- Communication records when you call, email, submit a form, or text Fresh Start
- Basic website and device information collected through hosting, analytics, or form-delivery tools
How we use your information
- Respond to inquiries and provide estimates
- Schedule, confirm, update, or support service appointments
- Send service-related notices such as reminders, availability updates, and follow-up communication
- Maintain records, improve site performance, and protect the business from spam, abuse, or fraud
Sharing and disclosure
Fresh Start does not sell personal information. Information may be shared with trusted service providers only when needed to operate the website, process forms, deliver communications, or support the business.
Fresh Start may also disclose information when reasonably necessary to comply with law, protect safety, enforce site terms, or respond to legal process.
Mobile information and text-message consent are not sold, rented, shared, or transferred to third parties or affiliates for their own marketing or promotional use.
Text-message privacy
If you choose to opt into text messages, Fresh Start may use SMS for estimate follow-up, appointment reminders, scheduling updates, service communication, billing or account notices, and promotional messages only if you separately consent to receive them.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.
Consent to receive text messages is not a condition of purchase, and text-message opt-in records are kept as part of Fresh Start communication records.
Your choices
- You can ask Fresh Start to update or correct the contact information you have provided
- You can stop email or text communication by using the unsubscribe or opt-out method offered or by contacting Fresh Start directly
- You can choose not to provide optional information, although that may limit Fresh Start’s ability to quote or schedule service accurately
Contact Fresh Start
Questions about this policy can be sent to devon@freshresidential.com or by calling 517-915-6238.
Fresh Start Residential Cleaning serves Livingston County, Michigan from Howell, Michigan.