Website use
By using this website, you agree to use it only for lawful purposes and in a way that does not interfere with the site, its forms, or its communication channels.
All site copy, branding, logos, and design elements remain the property of Fresh Start Residential Cleaning LLC unless otherwise stated.
Quotes, scheduling, and service standards
Information on this site is provided for general business and service information. A quote, walk-through, or message exchange does not create a cleaning-service agreement by itself.
Scheduling, availability, scope, and pricing are confirmed separately between Fresh Start and the client. Service details may change if the condition of the home, timing, clutter level, or requested scope changes from what was originally described.
Recurring level-based policy
Recurring maintenance is generally priced by active level, with a $165 minimum per level. Fresh Start does not offer routine recurring service as a room-by-room or partial-level discount version of the standard clean.
If a client wants to remove or add a full level, pricing may be adjusted accordingly. Fresh Start may occasionally approve exceptions when the scope still fits the schedule, service structure, and pricing model.
Cleared surfaces and clutter policy
Fresh Start cleans cleared, flat surfaces. The team does not sort, tidy, organize, or relocate papers, electronics, cords, laundry piles, collectibles, or other personal belongings in order to access hidden surfaces.
If clutter blocks part of a counter, desk, shelf, or floor, Fresh Start may clean the open area around those items but is not responsible for cleaning beneath belongings left in place.
Recurring frequency and pricing
Recurring pricing is based on home size, visit frequency, and normal lived-in conditions. Bi-weekly pricing is the standard baseline. Weekly service is priced lower because buildup stays down, while monthly service is priced higher because more labor is needed to restore the home each visit.
Homes with heavy pet hair, unusual clutter, deferred cleaning, or conditions outside normal maintenance may require custom pricing or an initial deep clean before recurring service begins.
Any recurring visit that falls beyond 6 weeks from the previous visit may be repriced at the current initial deep clean rate or may require a reset visit before recurring service resumes.
Add-ons and excluded work
Interior and exterior window washing, inside ovens, inside refrigerators, linen changes, odor treatments, and similar detail tasks are add-on services unless they are specifically listed on the written quote or booking confirmation.
Bathroom mirrors are part of the standard clean. Glass entry doors and sliding doors are spot-cleaned on the inside only unless a larger glass scope is quoted separately.
Payment
Payment is due upon completion of service unless otherwise stated in writing on the quotation, sales order, or invoice.
Past-due balances accrue interest at 7% per annum, calculated monthly without compounding, or the maximum rate permitted by applicable law, whichever is lower.
The customer is responsible for reasonable collection costs, court costs, and attorney fees incurred by Fresh Start Residential Cleaning in collecting an unpaid balance, to the extent permitted by law.
Quotations and pricing
Quotations are based on the information reasonably available before service, including property size and layout, customer descriptions, photographs or walkthrough observations, requested services and identified priorities, accessibility and occupancy, and the property condition represented before service.
Services may be quoted as fixed-price services or hourly and variable-scope services.
For a fixed-price service, the customer purchases the described service visit for the quoted price. The price is not based solely on the amount of time spent at the property and does not guarantee a particular number of labor hours, an exhaustive checklist, or correction of every condition present.
For an hourly or variable-scope service, the customer purchases professional labor at the rate stated on the quotation. One labor hour means one employee working for one hour. Two employees working for one clock hour equals two labor hours.
The approved quotation covers only the stated service category, requested additions, and conditions reasonably represented before service.
First-time cleaning visits
All first-time cleaning visits are categorized and priced as deep cleans because Fresh Start Residential Cleaning has not previously serviced the property and must account for unknown conditions, initial evaluation, setup, customer preferences, quality-control requirements, and the greater variability associated with first visits.
The term "deep clean" identifies the first-time service and pricing category. It does not promise restoration-level work, unlimited labor, exhaustive detailing, or correction of every condition present in the home.
The actual work performed during a first-time visit is determined using reasonable professional judgment based on the home’s actual condition, the requested services, and priorities identified by the customer before service.
Areas with visible or customer-identified cleaning needs may receive greater attention. Areas that already meet an appropriate cleanliness standard may receive light cleaning or no additional intervention. Fresh Start Residential Cleaning is not required to perform unnecessary work solely to consume additional time.
Fresh Start Residential Cleaning is not responsible for searching for hidden, obscure, unusually minor, or undisclosed soil conditions that are not reasonably apparent during normal professional cleaning. Customers should identify unusual concerns, buildup, stains, or priority areas before service begins.
If the home requires substantially more work than was reasonably represented, Fresh Start Residential Cleaning may prioritize the most visible and impactful areas, limit work to the service economically supported by the quotation, skip work requiring specialty or remediation methods, recommend additional service, or provide a separate quotation for additional labor or specialty work.
The quoted price remains due when the first-time service has been properly delivered, even if some areas required minimal work or the visit was completed more quickly than originally anticipated.
Maintenance cleaning
Maintenance cleaning is intended for properties that Fresh Start Residential Cleaning services on a recurring basis.
Maintenance cleaning is limited to the recurring scope stated in the customer’s service plan, quotation, sales order, checklist, or account notes.
Maintenance cleaning does not include accumulated deep-clean work, restoration or remediation, specialty stain treatment, heavy mineral or scale removal, adhesive or paint removal, construction dust, excessive pet contamination, major event cleanup, neglected buildup, or work caused by missed or substantially extended service intervals.
Additional work may be performed only when separately approved and priced.
If a property can no longer be reasonably maintained within the recurring scope, Fresh Start Residential Cleaning may recommend additional labor, a supplemental deep clean, a revised recurring price, a frequency adjustment, or another service modification.
Professional judgment and work allocation
Unless a specific written task list has been agreed upon, Fresh Start Residential Cleaning will determine the sequence and allocation of work using reasonable professional judgment.
Work allocation may consider customer-identified priorities, visible and reasonably discoverable soil, accessibility, safety, surface sensitivity, available service time, the property’s overall condition, and the expected visual and sanitary benefit.
General requests such as "clean the home" authorize Fresh Start Residential Cleaning to allocate labor among appropriate cleaning tasks at its reasonable discretion. Such requests do not create an obligation to inspect or clean every possible surface, fixture, possession, hidden area, or minor condition.
Hourly and variable-scope services
Hourly and variable-scope services purchase professional labor and expertise rather than guaranteed completion of a predetermined checklist.
Fresh Start Residential Cleaning will perform productive work during the billable service period. Work will be prioritized according to customer instructions and reasonable professional judgment.
Completion of every requested or potentially available task is not guaranteed within a particular number of labor hours.
If additional work remains after the authorized labor has been performed, the customer may approve additional labor or schedule a future visit.
Restoration, remediation, and specialty conditions
Fresh Start Residential Cleaning is a professional residential cleaning company and is not a restoration or remediation company.
Some contaminants may bond to, react with, stain, etch, oxidize, corrode, penetrate, discolor, or otherwise physically or chemically alter the underlying material or substrate.
Examples include heavy mineral deposits, permanent stains, etched glass or stone, oxidation and corrosion, adhesive residue, paint transfer, smoke residue, severely discolored grout, construction residue, and chemically altered finishes.
Results are not guaranteed when separating the contaminant from the substrate is difficult, unsafe, unlikely to produce meaningful visual improvement, or likely to damage the surface.
Fresh Start Residential Cleaning may limit, skip, or decline work on affected surfaces.
Remediation, stain correction, specialty surface restoration, construction cleanup, and other condition-specific problem solving are not included unless specifically discussed, documented, and quoted before service.
When appropriate, specialty work may be referred to or performed by a qualified service partner under a separate approved scope and price.
Consumable materials
Professional cleaning may require cleaning agents, microfiber products, disposable supplies, specialty products, personal protective equipment, pads, filters, bags, blades, and other job-specific consumable materials.
Applicable material charges will be identified on the quotation, sales order, or invoice.
Individual materials may be tracked separately for internal inventory and job-costing purposes while appearing as a consolidated "Consumable Materials" line on customer-facing documents.
Access and customer responsibilities
The customer is responsible for providing safe and timely property access, functioning electricity and water, reasonable working conditions, accurate entry instructions, secured animals, and disclosure of known hazards.
Customers are responsible for securing valuables, weapons, medications, confidential materials, cash, jewelry, and fragile or irreplaceable possessions before service.
Fresh Start Residential Cleaning may decline, suspend, or discontinue work when conditions create an unreasonable risk to employees, customers, animals, property, or equipment.
Cancellations, rescheduling, and lockouts
Appointments cancelled or rescheduled with less than 48 hours notice are subject to a flat $99 late cancellation fee.
The same $99 fee applies when scheduled service cannot begin because of a customer-controlled condition, including failure to provide access, unsecured animals, unavailable utilities, incorrect entry instructions, undisclosed hazards, or other customer-controlled conditions preventing service from safely beginning.
The parties agree that the $99 fee represents a reasonable estimate of losses associated with reserved production capacity, pre-allocated labor, scheduling disruption, administrative handling, travel, and lost service opportunities that are difficult to calculate precisely. The fee is intended as liquidated damages and not as a penalty.
Fresh Start Residential Cleaning may waive or reduce the fee at its discretion. A prior waiver does not waive the right to enforce the policy on a future occasion.
Appliance movement, plumbing, and utility connections
Major appliances, including refrigerators, washing machines, dryers, dishwashers, ranges, and ovens, will not be moved, disconnected, or reconnected unless appliance movement is expressly included in the approved service or separately authorized by the customer.
By requesting or authorizing appliance movement, the customer represents that the appliance, flooring, surrounding cabinetry, utility connections, hoses, fittings, valves, drains, vents, cords, gas connections, and water supply lines are properly installed and in serviceable condition.
Fresh Start Residential Cleaning is not responsible for leaks, breaks, failures, or damage caused by pre-existing corrosion, deterioration, improper installation, hidden defects, weakened materials, defective connections, or the failure of hoses, fittings, valves, copper lines, PEX lines, ice-maker connections, drain lines, vents, electrical cords, gas connections, or adjacent plumbing during ordinary authorized movement or cleaning.
Fresh Start Residential Cleaning does not perform plumbing, gas fitting, electrical work, appliance repair, or appliance installation.
Fresh Start may refuse to move an appliance when its weight, installation, condition, connections, surrounding flooring, or available clearance presents a risk of injury or property damage.
Nothing in this section limits liability that cannot legally be limited under applicable law.
Property condition and liability
Fresh Start Residential Cleaning is not responsible for damage, deterioration, or failure resulting from pre-existing defects, improper installation, manufacturer defects, unstable or deteriorated materials, normal wear, hidden damage, prior chemical use, improper repairs, loose fixtures, unsecured possessions, or conditions revealed only after soil or residue has been removed.
Fresh Start Residential Cleaning may decline to clean items or surfaces that appear unstable, damaged, improperly installed, unusually fragile, or likely to be harmed by normal professional cleaning methods.
Known damaged, delicate, specialty, or unusually valuable items must be disclosed before service.
Satisfaction and service concerns
Fresh Start Residential Cleaning is committed to providing professional service using reasonable care, skill, and appropriate cleaning methods.
If a significant area specifically included in a maintenance scope or identified as a service priority was unintentionally overlooked, the customer must notify Fresh Start Residential Cleaning within 24 hours after service completion.
Fresh Start Residential Cleaning will review the concern and, when appropriate, provide a reasonable correction. The appropriate correction may include returning to address the affected area, providing a service credit, or another resolution selected by Fresh Start Residential Cleaning.
For first-time, hourly, or professionally prioritized services, this policy does not convert the service into an exhaustive checklist or guarantee that every potential cleaning task will be completed.
This policy does not apply to permanent staining or discoloration, pre-existing damage, restoration or remediation conditions, areas excluded from service, conditions not reasonably correctable through professional cleaning, hidden or undisclosed concerns, or dissatisfaction based solely on the time spent when the quoted service was properly delivered.
Photographs and documentation
Fresh Start Residential Cleaning may take photographs before, during, and after service for estimating, property-condition documentation, quality assurance, employee accountability, training, dispute resolution, and customer communication.
Customer-identifying photographs will not be publicly used for advertising or marketing without separate permission.
Service partners and subcontractors
Certain specialty services may be performed by approved third-party service partners or subcontractors.
Any separate specialty scope, price, warranty, or additional terms will be identified when applicable.
Fresh Start Residential Cleaning does not guarantee that an appropriate specialty provider will be available for every requested service or property condition.
Severability and legal rights
If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Nothing in these Terms & Conditions waives any right, benefit, protection, or remedy that cannot legally be waived.
Acceptance and controlling documents
Approval or electronic signature of a quotation, acceptance of an online order, scheduling of service after receiving these Terms & Conditions, or permitting Fresh Start Residential Cleaning to begin work constitutes acceptance of these terms.
The approved quotation, sales order, recurring service plan, written service description, and these Terms & Conditions together form the service agreement.
If a specific written term in the quotation or sales order conflicts with these general terms, the specific written term controls for that particular service.
Text-message terms
Fresh Start Residential Cleaning LLC SMS Updates is the text-message program for Fresh Start Residential Cleaning LLC. If you provide your mobile number and opt into text communication, you agree to receive text messages from Fresh Start Residential Cleaning LLC about estimate follow-up, appointment scheduling, confirmations, reminders, rescheduling notices, service updates, and follow-up communications.
If you separately opt into marketing and promotional messages, those messages may include special offers, discounts, seasonal reminders, service announcements, and other promotional updates from Fresh Start Residential Cleaning LLC at the phone number provided.
Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent to receive text messages is not a condition of purchase.
After opting out, you may rejoin by submitting a website form again with SMS consent or by following any supported rejoin instructions provided by the messaging platform.
For help, contact Fresh Start at 517-915-6238 or devon@freshresidential.com. Carriers are not liable for delayed or undelivered messages.
Links and third-party services
This website may use or link to third-party services for hosting, forms, maps, analytics, payment support, or communication tools. Fresh Start is not responsible for the content or policies of third-party sites outside its control.
Changes to these terms
Fresh Start may revise these terms from time to time. Updated terms become effective when posted on this website unless a later effective date is stated.
Contact Fresh Start
Questions about these terms can be sent to devon@freshresidential.com or by calling 517-915-6238.